Case studies
Financial crime learning analysis
Challenge
Our client, a global financial institution, needed to conduct a comprehensive Learning Needs Analysis (LNA) for their Financial Crime learning programme impacting over 80,000 employees worldwide. This programme is critical for combating financial crime and maintaining regulatory compliance.
Solution
We worked closely with the internal team partnering with an external consultancy to perform a holistic analysis. This was done through surveys of 20,000 learners, interviews with senior stakeholders, and workshops with key stakeholders. We supported the LNA efforts ensuring alignment with business strategic outcomes. This approach identified future skill gaps to optimise the Financial Crime learning experience.
Result
The external consultancy produced an LNA report with actionable recommendations for future learning solutions. The analysis provided a robust basis for future RFPs, facilitating the selection of the most effective learning solutions, ensuring the organisation is equipped to address evolving financial crime threats.
Financial crime learning
Challenge
To enhance financial crime risk management capabilities, our client, a global financial institution, launched a global compliance programme for employees in high-risk roles across 50+ markets. The goal was to foster integrity and align with the organisation’s ESG strategy.
Solution
We worked closely with the internal team and the external vendors and led the development of tailored e-learning modules incorporating relevant case studies and adaptive assessments. The programme was designed in collaboration with internal SMEs to ensure alignment with financial crime policies and business issues.
Result
Tailored modules enhanced skill development for a diverse, global audience, while adaptive assessments reduced learning journeys by up to 57% for proficient learners. Up-to-date content aligned with the latest financial crime policies, effectively equipping learners to manage risks.
Global Mandatory Training Programme
Challenge
Our client, a global financial institution, needed to develop and deliver an annual Global Mandatory Training programme for all their employees. This programme required translation into 14 languages and had to keep staff informed about top and emerging risks.
Solution
We worked with external vendors and led the creation of engaging, innovative, and immersive learning experiences. The programme was designed to protect the organisation and support responsible growth within its risk appetite, fostering the practical application of knowledge in daily roles.
Result
The programme reached a global workforce in 14 languages, providing engaging, immersive content that kept employees informed and proactive about risks. It fostered a culture of continuous improvement and responsible growth.
Marketing Capability Development
Challenge
Our client’s, a global Pharmaceutical Company, marketing team needed to transform their existing training materials to integrate seamlessly with a new learning experience platform. The goal was to empower employees with continuous development tools while minimising workflow disruptions.
Solution
We repurposed existing resources into digestible micro-learning modules, including engaging videos and visual content. We also developed platform assets, such as banners and icon packs, and created “how-to” pages to facilitate internal content creation.
Result
The transformed content empowered the marketing team to continuously learn and excel in their roles. The platform’s campaign functionality maximised engagement, fostering a culture of continuous improvement and ensuring that employees remained ahead of the curve.
Digital Learning Transformation
Challenge
Our client, a global professional services company, was undergoing rapid business transformation and needed an enterprise-wide digital learning solution to empower their global workforce. The goal was to create self-directed learning pathways and upskilling opportunities to ensure the workforce remained “future-fit.”
Solution
Collaborating with the Learning Director and project teams, we led the development of outcome-focused learning pathways and resources.
Result
Targeted, self-directed learning pathways empowered the global workforce to adapt to technological changes and fostered a culture of continuous learning and development.
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