Learning that changes what people actually do
When people complete training but still struggle to apply it, the problem is rarely a lack of content.
We design practical learning and performance support around the behaviours people need to perform differently at work — whether that means improving onboarding, strengthening compliance, building capability or supporting a new way of working.
This work sits within our Learning & Change Design and Delivery offer and can range from a single targeted solution to a broader programme of learning and support.
Supporting people to use new tools and ways of working
Launching a new system, AI tool or process doesn’t mean people will automatically use it well.
Teams may understand what is changing but still struggle to apply it confidently in day-to-day work, fall back on familiar habits, or use the new tool inconsistently.
When the barriers are already understood, we can design the practical learning and support people need to work differently.
This might include:
- role-specific learning and practice
- workshops or digital learning
- quick-reference guides and job aids
- manager support
- communications and reinforcement
- resources embedded into the flow of work
The goal: help people build confidence, apply the new way of working in real situations and sustain it over time.
If you’re not yet clear about why adoption is low, start with our Performance & Adoption Diagnostic.
Onboarding that gets people productive faster
Slow or inconsistent onboarding creates a cost long before it shows up in a report. New hires take longer to contribute, managers spend more time filling gaps, and people can struggle to understand what good performance looks like in their role.
We design onboarding that helps people build the knowledge, confidence and practical capability they need to perform sooner.
This might include:
- role-specific onboarding journeys
- digital learning and live workshops
- manager guides and check-ins
- practice activities and realistic scenarios
- job aids and performance support
- communications and reinforcement across the first weeks and months
The goal: reduce time to competence, create a more consistent onboarding experience and help new hires contribute with confidence sooner.
Compliance training that changes behaviour, not just completion rates
High completion rates don’t automatically mean lower risk.
People may pass the training and still make the same mistakes, take shortcuts, or fail to apply the right behaviour when it matters.
We design compliance learning and performance support around the real decisions, behaviours and situations people face at work.
This might include:
- scenario-based digital learning
- practical workshops
- manager guides and discussion tools
- targeted communications and reinforcement
- job aids and decision support
- campaigns focused on specific high-risk behaviours
The goal: help people apply the right behaviour in real situations, reduce avoidable risk and move beyond a tick-box approach to compliance.
If your people development isn't yet changing how people work, let's talk about what will.
Whether you’re rolling out new technology, onboarding at scale, or rebuilding compliance training that works — we start with the business metrics and related behaviours that need to change and design backwards from there.
Read about when we ...
CASE STUDY
Built internal capability to scale digital learning
Professional services
CASE STUDY
Supported a global learning needs analysis
Financial services
CASE STUDY
Led a global compliance learning programme
Financial services
CASE STUDY
Led global risk training
Financial services
CASE STUDY
Modernised legacy training
Consumer Healthcare