Purchases, Refunds & Cancellations

1. Purchases and Payment

  • All prices are listed in GBP (£).

  • VAT will be added at checkout where applicable.

  • Payments are processed securely via our payment provider (e.g., Stripe).

  • A standard payment processing fee (currently 3.5%) will be applied at checkout.

2. Programmes, Workshops & Services

  • When you purchase a programme, workshop, or service, you are securing a place or booking a block of our professional time.

  • Access to digital materials (such as recordings, workbooks, templates, etc.) is for your personal, organisational, or internal professional use only, and may not be shared or redistributed without written permission.

3. Refunds for Programmes, Workshops & Events

  • Full refunds are available if you cancel at least 30 days before the programme or event start date.

  • If a refund is issued, the original payment processing fee (3.5%) will be deducted from the refund amount.

  • If you cancel within 29 days of the start date, no refund will be issued.

  • However, you may transfer your place to another person at no extra cost, up to 48 hours before the start. (Where reasonable, we ask that you provide the replacement participant’s details.)

4. No-Show Policy

  • If you do not attend a programme or event, or if the event has already taken place, we cannot provide a refund.

5. Ongoing or Retainer Services

  • For consultancy or strategy projects billed over time, cancellation terms will be outlined in the specific project agreement or statement of work.

  • Typically, work already completed or time already booked cannot be refunded.

6. Digital Products (Guides, Templates, Toolkits, Recordings)

  • Due to the nature of digital content, all digital product sales are final and non-refundable once access has been granted.

7. Processing Your Refund

  • If a refund applies, it will be issued to the original payment method.

  • We aim to process refunds within 14–28 days.

8. Our Right to Cancel or Reschedule

  • In the unlikely event that we need to cancel or reschedule an event or programme, you will be offered either:

    • A full refund, or

    • A credit transfer to a new date.

  • We are not responsible for any additional costs you may incur (e.g., travel, accommodation).

9. Changes to These Terms

  • We may update these terms from time to time. The version in place at the time of your purchase will apply.